We're sorry but due to your internet security settings, we are unable to process your order.

Before processing any order, we verify that the order was submitted from our site by referring to a session cookie which is written from the order form.

Unfortunately, your internet security program has deleted the session cookie which makes it impossible to verify the authenticity of the order.

In most cases, this problem is caused by settings within Norton Internet Security.

If you have Norton Internet Security installed on your computer and are having problems getting your order processed, please read the notes below.

Depending on your settings within Norton Internet Security, some of the information submitted on the order form might be blocked by Norton.

When Norton blocks this information, your order cannot be processed.

Solving the Problem

To get Norton Internet Security to pass the required information, you must create a rule to unblock referrer information for this site.

To create a rule that permits referrer information

1. Open Norton Internet Security or Norton Personal Firewall

2. Do one of the following.

a) In Norton Internet Security or Norton Personal Firewall 2003.

Click Options > Internet Security, and then click the Web Content tab.

OR

b) In Norton Internet Security or Norton Personal Firewall 2004 or later:

Double click Privacy Control, and then click Advanced.
 
3. In the bottom of the Advanced window, click Add Site.

4. In the New Site/Domain box, type the name of this site www.drnitch.com as the one you want to receive the referrer information, and click OK. The site name appears in the left frame of the Options window.

5. Click the name of the new site.

6. On the Global Settings tab, under the information about visited sites section, uncheck Use default settings.

7. Click Permit.

8. Click OK to close the Options window.

Doing this will allow your requests to be processed on this site, and will not compromise your wider internet security settings in any way.

More details can be found at the Norton Support Site 

Symantec Home Office Support

If you would like to contact us about this matter, please use the following form.